OUR COMMITMENT TO PRIVACY
Lachau Pty Ltd (ACN 690 823 502) trading as VPOW Coffee (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
By using our website and Services, you consent to the data practices described in this policy.
OUR COMMITMENT TO PRIVACY
Lachau Pty Ltd (ACN 690 823 502) trading as VPOW Coffee (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
By using our website and Services, you consent to the data practices described in this policy.
INFORMATION WE COLLECT
We collect personal information that is reasonably necessary to provide our Services and products to you. This includes:
Identity & Contact Data: Name, email address, phone number, and delivery/billing addresses.
Transaction Data: Details about products you have purchased, order history, and payment status (note: we do not store full credit card numbers; these are handled by secure third-party payment processors).
Technical & Usage Data: IP address, browser type, time zone settings, and information about how you interact with our website (collected via cookies and similar technologies).
Communication Data: Records of your enquiries, feedback, or correspondence with our customer service team.
INFORMATION WE COLLECT
We collect personal information that is reasonably necessary to provide our Services and products to you. This includes:
Identity & Contact Data: Name, email address, phone number, and delivery/billing addresses.
Transaction Data: Details about products you have purchased, order history, and payment status (note: we do not store full credit card numbers; these are handled by secure third-party payment processors).
Technical & Usage Data: IP address, browser type, time zone settings, and information about how you interact with our website (collected via cookies and similar technologies).
Communication Data: Records of your enquiries, feedback, or correspondence with our customer service team.
HOW WE COLLECT YOUR INFORMATION
We collect information through several channels:
Direct Interaction: When you place an order, create an account, or subscribe to our newsletter.
Automated Collection: As you browse our site, we automatically collect Technical Data via cookies to improve your user experience.
Third-Party Sources: We may receive data from third-party platforms (e.g., payment gateways, logistics partners, or social media platforms if you interact with our ads).
HOW WE COLLECT YOUR INFORMATION
We collect information through several channels:
Direct Interaction: When you place an order, create an account, or subscribe to our newsletter.
Automated Collection: As you browse our site, we automatically collect Technical Data via cookies to improve your user experience.
Third-Party Sources: We may receive data from third-party platforms (e.g., payment gateways, logistics partners, or social media platforms if you interact with our ads).
PRODUCT ACCURACY AND HEALTH CAUTION
We have made every effort to provide an accurate representation of our products. However, (a) Colours or product appearance may differ from how they appear on your screen due to your device settings and configuration. (b) You acknowledge that coffee products contain caffeine. It is your responsibility to ensure the product is suitable for your health status. VPOW Coffee is not liable for adverse reactions resulting from caffeine sensitivity or underlying medical conditions. (c) We reserve the right to discontinue any product at any time or limit the quantities offered to any person or geographic region on a case-by-case basis.
PRODUCT ACCURACY AND HEALTH CAUTION
We have made every effort to provide an accurate representation of our products. However, (a) Colours or product appearance may differ from how they appear on your screen due to your device settings and configuration. (b) You acknowledge that coffee products contain caffeine. It is your responsibility to ensure the product is suitable for your health status. VPOW Coffee is not liable for adverse reactions resulting from caffeine sensitivity or underlying medical conditions. (c) We reserve the right to discontinue any product at any time or limit the quantities offered to any person or geographic region on a case-by-case basis.
HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
Fulfilment: To process, ship, and track your orders.
Communication: To provide order updates, respond to enquiries, and send "nice to have" service notifications.
Marketing: To send you news and promotions about VPOW Coffee. You may opt-out of marketing at any timevia the 'unsubscribe' link in our emails.
Safety & Compliance: To prevent fraud, verify identity, and comply with our legal and tax obligations.
Website Optimization: To analyze site traffic and improve our product range and user interface.
HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
Fulfilment: To process, ship, and track your orders.
Communication: To provide order updates, respond to enquiries, and send "nice to have" service notifications.
Marketing: To send you news and promotions about VPOW Coffee. You may opt-out of marketing at any timevia the 'unsubscribe' link in our emails.
Safety & Compliance: To prevent fraud, verify identity, and comply with our legal and tax obligations.
Website Optimization: To analyze site traffic and improve our product range and user interface.
DISCLOSURE TO THIRD PARTIES
We do not sell, rent, or lease our customer lists to third parties. We may share your data with trusted third-party service providers to help perform business functions, including:
Logistics & Couriers: To deliver your coffee.
Payment Processors: To securely handle transactions.
IT & Marketing Services: To manage our website, host our data, and send our newsletters.
Professional Advisers: Lawyers, accountants, or auditors when reasonably required.
Overseas Disclosure: Some of our service providers may be located outside of Australia (e.g., cloud storage providers). We take reasonable steps to ensure these providers adhere to privacy standards similar to the APPs.
DISCLOSURE TO THIRD PARTIES
We do not sell, rent, or lease our customer lists to third parties. We may share your data with trusted third-party service providers to help perform business functions, including:
Logistics & Couriers: To deliver your coffee.
Payment Processors: To securely handle transactions.
IT & Marketing Services: To manage our website, host our data, and send our newsletters.
Professional Advisers: Lawyers, accountants, or auditors when reasonably required.
Overseas Disclosure: Some of our service providers may be located outside of Australia (e.g., cloud storage providers). We take reasonable steps to ensure these providers adhere to privacy standards similar to the APPs.
DATA SECURITY (ROBUST PROTECTION)
We implement a variety of security measures to maintain the safety of your personal information:
Encryption: We use Secure Socket Layer (SSL) technology to encrypt sensitive data during transmission.
Access Control: Access to your personal data is limited to employees and contractors who have a legitimate business "need to know."
Data Retention: We only keep your information for as long as necessary to fulfil the purposes for which it was collected or to satisfy legal requirements.
DATA SECURITY (ROBUST PROTECTION)
We implement a variety of security measures to maintain the safety of your personal information:
Encryption: We use Secure Socket Layer (SSL) technology to encrypt sensitive data during transmission.
Access Control: Access to your personal data is limited to employees and contractors who have a legitimate business "need to know."
Data Retention: We only keep your information for as long as necessary to fulfil the purposes for which it was collected or to satisfy legal requirements.
COOKIES AND TRACKING
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. You can set your browser to refuse all or some cookies, but please note that some parts of the website may become inaccessible or not function properly.
COOKIES AND TRACKING
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. You can set your browser to refuse all or some cookies, but please note that some parts of the website may become inaccessible or not function properly.
YOUR RIGHTS (ACCESS AND CORRECTION)
Under the Privacy Act 1988, you have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct any inaccurate or out-of-date information.
Deletion: In certain circumstances, ask us to delete your data (subject to legal retention requirements).
To exercise these rights, please contact us at hello@vpowcoffee.com.au. We will respond to your request within 30 days.
YOUR RIGHTS (ACCESS AND CORRECTION)
Under the Privacy Act 1988, you have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct any inaccurate or out-of-date information.
Deletion: In certain circumstances, ask us to delete your data (subject to legal retention requirements).
To exercise these rights, please contact us at hello@vpowcoffee.com.au. We will respond to your request within 30 days.
COMPLAINTS AND DISPUTE RESOLUTION
If you have a complaint about our privacy practices, please contact us in writing. We will investigate your complaint and attempt to resolve it promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
COMPLAINTS AND DISPUTE RESOLUTION
If you have a complaint about our privacy practices, please contact us in writing. We will investigate your complaint and attempt to resolve it promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/regulatory reasons. The "Last Updated" date at the top of this policy will indicate when the latest changes were made.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/regulatory reasons. The "Last Updated" date at the top of this policy will indicate when the latest changes were made.
CONTACT INFORMATION
For more information about our privacy practices, please contact us:
Privacy Officer - Lachau Pty Ltd t/a VPOW Coffee.
Suite 1181, 1101 Hay Street, West Perth, WA 6005, Australia.
Email: hello@vpowcoffee.com.au
CONTACT INFORMATION
For more information about our privacy practices, please contact us:
Privacy Officer - Lachau Pty Ltd t/a VPOW Coffee.
Suite 1181, 1101 Hay Street, West Perth, WA 6005, Australia.
Email: hello@vpowcoffee.com.au
